Title: How to complain about car quality problems? 10-day popular rights protection guide for the entire Internet
Recently, car quality issues have been frequently searched for, ranging from battery failures of new energy vehicles to transmission defects of traditional brands, and consumers’ awareness of rights protection continues to increase. This article will provide a structured rights protection guide based on the popular complaint cases across the Internet in the past 10 days (data as of October 2023).
1. Top 5 recent popular car complaint types
| Ranking | Question type | Proportion | Typical cases |
|---|---|---|---|
| 1 | New energy vehicle battery life virtual standard | 32% | A certain brand’s battery life shrinks by 50% in winter |
| 2 | Gearbox squeaks and makes strange noises | 25% | A number of joint venture models exploded |
| 3 | Vehicle system failure | 18% | Function missing after OTA upgrade |
| 4 | body rusty | 12% | The chassis of a domestic model is corroded |
| 5 | After-sales service delays | 13% | Waiting for over 3 months for accessories |
2. Five formal channels for complaining about car quality
According to the latest data from the State Administration for Market Regulation in 2023, comparison of the success rates of effective complaint channels:
| channel | Acceptance department | success rate | processing cycle |
|---|---|---|---|
| 12315 platform | State Administration for Market Regulation | 78% | 7-15 working days |
| Defective Product Management Center | General Administration of Quality Supervision, Inspection and Quarantine | 65% | 15-30 days |
| 4S store complaints | Brand distributor | 42% | 3-7 days |
| car recall network | Ministry of Transport | 58% | More than 30 days |
| court proceedings | Judiciary | 91% | 3-6 months |
3. List of necessary materials for efficient complaints
| Material type | Specific requirements | Things to note |
|---|---|---|
| Car purchase certificate | Electronic version of invoice/contract | Need to reflect VIN code |
| Evidence of failure | Video+Photo+Repair Order | The time watermark must be clear |
| Test report | Stamped by a third party agency | CMA certified laboratory |
| Communication records | 4S store communication recording | Need to be informed that recording is in progress |
4. References to recent successful rights protection cases
Results of popular rights protection incidents in October 2023:
| brand | Problem description | solution | processing cycle |
|---|---|---|---|
| Brand A | Abnormal brake noise | Free replacement assembly | 22 days |
| Brand B | Car black screen | System lifetime warranty | 15 days |
| C brand | Battery degradation | 80% capacity free replacement | 41 days |
5. Professional lawyer advice
Lawyer Wang, legal advisor of the Beijing Consumers Association, reminds:
1. AttentionThree guarantees validity period: You can claim to return or exchange the car within 2 years/50,000 kilometers (whichever comes first)
2.Critical period for evidence collection: The fault must be reported to the 4S store within 72 hours of the first occurrence.
3.Compensation standard: For major quality problems, you can claim 3 times compensation (requires judicial appraisal)
Consumers can check the progress of complaints in real time through the "National 12315 Platform" WeChat applet. According to the latest statistics, the average resolution rate of automobile complaints in the third quarter of 2023 reached 83.7%, an increase of 12 percentage points from the same period last year.
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